Pyramid Educational Consultants Grievance Policy

Pyramid Educational Consultants is fully committed to conducting all activities in strict conformance with the ethical principles of the fields of Speech Language Pathology, Behavior Analysis, Psychology, School Psychology, Occupational Therapy, and Special Education. Our guiding ethical principles include, but are not limited to, the American Psychological Association’s Ethical Principles of Psychologists, the American Speech-Language Hearing Association’s ASHA Code of Ethics, and the Behavior Analysts Certification Board’s Ethics Code for Behavior Analysts. Pyramid Educational Consultants will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Pyramid Operational Director in consultation with the Clinical Director, and Continuing Education (CE) Coordinator.

While Pyramid Educational Consultants goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the Operational Director which require intervention and/or action on the part of Pyramid Educational Consultants operational staff. The procedural description below serves as a guideline for handling such grievances.

1. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken:
   • If the grievance concerns a presenter, the content presented, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Operational Director and Clinical Director will review the complaint and then pass on the comments to the presenter, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Operational Director (with input from the Clinical Director) will mediate and will be the final arbitrator. If the participant requests  action, the Operational Director will:
   1. attempt to move the participant to another workshop or
   2. provide a credit for attending another workshop or
   3. provide a partial or full refund of the workshop fee.
   4. Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note
      need not be signed by the grieved individual.
3. If the grievance concerns Pyramid Educational Consultants’ CE program, in a specific regard, the CE Coordinator will attempt to arbitrate.

Contact names: David Battista, Operational Director; Rayna Bondy, Outreach Director, CE Coordinator; Catherine Horton, Clinical Director
Email: dbattista@pecs.com; rayna@pecs.com; chorton@pecs.com
Telephone number: (302) 368-2515
Address: 350 Churchmans Road, Suite B
New Castle, DE 19720